Warranty
information.
Every product DIGIMAX supplies is covered against manufacturing and material defects, and anything our own team installs is covered for workmanship on top of that. This page sets out how long each line is covered for, what is and is not included, and exactly how to make a claim.
How long each
line is covered.
Cover runs from the date on your invoice. Where we installed the system, our workmanship cover runs alongside the product cover.
Smart-home devices
12 monthsSwitches, sockets, sensors, inline modules, gateways, control panels, scene switches
Manufacturing and component defects under normal indoor use, including the board, relay and power circuit
Smart locks
12 monthsKeypad, fingerprint and app-controlled door locks
Lock motor, mechanism, keypad, reader and control board. Batteries and mechanical keys are excluded
Cameras and video devices
12 monthsIndoor, outdoor and doorbell cameras
Image sensor, main board, power circuit and housing seal
Curtain and blind motors
24 monthsMotorised curtain tracks and roller-blind drives
Motor, gearbox and drive assembly, plus the track supplied with it
Smart breakers and energy meters
12 monthsCircuit breakers, energy monitors and metering modules
Switching mechanism, measuring circuit and communications module
CdTe Power Glass
10 years product · 25 years outputSolar glass facades, skylights and windows
Materials and workmanship for 10 years; rated power output holding to the published degradation curve for 25 years
SPC flooring
15 years residential · 10 years commercialRigid-core luxury vinyl plank
Wear layer, delamination, locking-system failure and manufacturing defects, and the waterproof integrity of the core
UPVC profiles
10 years profile · 12 months hardwareWindow and door systems
Warping, cracking and discolouration of the profile beyond normal limits. Handles, hinges, rollers and locks for 12 months
DIGIMAX installation
12 monthsWorkmanship on any system our own team installs
Labour to correct a fault caused by our installation, including re-commissioning and re-programming
| Product line | Cover | What it covers |
|---|---|---|
Smart-home devices Switches, sockets, sensors, inline modules, gateways, control panels, scene switches | 12 months | Manufacturing and component defects under normal indoor use, including the board, relay and power circuit |
Smart locks Keypad, fingerprint and app-controlled door locks | 12 months | Lock motor, mechanism, keypad, reader and control board. Batteries and mechanical keys are excluded |
Cameras and video devices Indoor, outdoor and doorbell cameras | 12 months | Image sensor, main board, power circuit and housing seal |
Curtain and blind motors Motorised curtain tracks and roller-blind drives | 24 months | Motor, gearbox and drive assembly, plus the track supplied with it |
Smart breakers and energy meters Circuit breakers, energy monitors and metering modules | 12 months | Switching mechanism, measuring circuit and communications module |
CdTe Power Glass Solar glass facades, skylights and windows | 10 years product · 25 years output | Materials and workmanship for 10 years; rated power output holding to the published degradation curve for 25 years |
SPC flooring Rigid-core luxury vinyl plank | 15 years residential · 10 years commercial | Wear layer, delamination, locking-system failure and manufacturing defects, and the waterproof integrity of the core |
UPVC profiles Window and door systems | 10 years profile · 12 months hardware | Warping, cracking and discolouration of the profile beyond normal limits. Handles, hinges, rollers and locks for 12 months |
DIGIMAX installation Workmanship on any system our own team installs | 12 months | Labour to correct a fault caused by our installation, including re-commissioning and re-programming |
Included as standard.
- Defects in materials, components or manufacture that show up in normal use.
- Faults in the workmanship of an installation carried out by DIGIMAX or an installer we authorised.
- Free remote diagnosis on the hotline or WhatsApp, whether or not the fault turns out to be covered.
- Repair or, where repair is not practical, replacement of the faulty unit at our option.
- Labour and, within Colombo and suburbs, the site visit needed to put a covered fault right.
- Firmware and app-side configuration support for the life of the cover.
Exclusions.
- Impact, crushing, dropping or other physical damage, and water ingress beyond the product's rated IP protection.
- Damage from lightning, power surges, incorrect supply voltage, bad earthing or an unstable mains supply. We strongly recommend surge protection on any smart installation in Sri Lanka.
- Installation, alteration, dismantling or repair by anyone other than DIGIMAX or an installer we authorised.
- Opened casings, tampering, and any product whose serial number or item code has been removed or defaced.
- Consumables and wear parts: batteries, remote cells, gaskets, filters and sealant.
- Cosmetic wear that does not affect function: scratches, scuffs, marking, and normal fading of a finish exposed to direct sunlight.
- For flooring and profiles: damage from subfloor moisture, building movement or settlement, pests and termites, unsuitable cleaning chemicals, castors or furniture without protection, and installation outside the published method.
- Faults caused by your network or by a third party: internet outages, router or ISP problems, and changes a platform such as Alexa, Google Home or Matter makes to its own service.
- Use outside the product's stated purpose or environmental rating, for example an indoor device fitted outdoors.
- Goods not supplied by DIGIMAX or bought from an unauthorised reseller, including parallel and grey imports.
- Flood, fire, storm, civil unrest and other events beyond reasonable control.
Four steps, one team.
There is no form to fill in and no ticket queue. Reach the same team that supplied and installed your system, on whichever channel suits you.
- 01
Tell us what is wrong
Call the hotline, message us on WhatsApp or email us. Describe the fault, when it started and what you have already tried. A short photo or video of the problem speeds everything up.
- 02
We diagnose remotely first
A good share of reported faults are pairing, network or firmware issues that we fix on the call in a few minutes, with no visit and no downtime. If it is hardware, we say so straight away.
- 03
Repair, replace or return
For an installed system we book a site visit. For a portable device you can bring it to the service desk at our Kesbewa complex, or send it in. We repair or replace at our option, like for like, or with the nearest current equivalent if the model has been discontinued.
- 04
Back in service
We re-commission and re-test what we touched, and confirm the outcome in writing so your record is complete. A replacement unit carries the remainder of the original cover, or 90 days, whichever is longer.
What to have ready.
- Your DIGIMAX invoice or receipt number, which is the proof of purchase and fixes the start date of the cover.
- The product name and item code, or the serial number on the unit.
- The installation address, and the date we installed it if we did.
- A photo or short video of the fault, and of the item code label if you can reach it.
Lost the invoice? Give us the installation address and the approximate date and we will find the record on our side.
Where a part has to come in from the manufacturer we tell you the expected lead time when we approve the claim.
The questions
we get asked.
When does the cover start?
On the invoice date. For a project we install in stages, cover on each item starts when that item is commissioned and handed over.
Do I need to register the product?
No. Your invoice is the proof of purchase and we hold the supply record on our side. Keep the invoice safe, or ask us for a copy if you have lost it.
Is the warranty transferable if I sell the property?
Yes for the fixed lines, Power Glass, SPC flooring and UPVC profiles, where the cover follows the installation for the rest of its term. Write to us with the invoice number and the new owner's details and we will note the transfer. Portable devices stay with the original buyer.
What if the fault is not covered?
We tell you before doing any work, and quote the repair. Remote diagnosis is free either way, so you are never charged just for finding out.
Will you service a system somebody else installed?
We will look at it and quote for the work, but faults arising from another party's installation are not covered by our workmanship warranty, and rewiring done incorrectly can void the manufacturer's cover on the device itself.
Do you carry spare parts locally?
We hold stock of the common devices and parts at Kesbewa. Where an item has to come in from the manufacturer we tell you the expected lead time when we approve the claim.
Does the warranty cover the electricity or data my system uses?
No. Cover applies to the hardware and our workmanship. Running costs, internet service and any third-party subscription are yours.
These terms are given in addition to, and do not take away from, the rights Sri Lankan consumer law gives you, including under the Consumer Affairs Authority Act, No. 9 of 2003. Where our stated cover is shorter than a right you have by law, the law prevails.
Talk to the team that installed it.
Most faults are diagnosed on the first call, and remote diagnosis is free whether or not the fault turns out to be covered.